F R E Q U E N T L Y A S K E D Q U E S T I O N S
Question: Why can’t my recipient(s) see the animated graphic?
Answer:
Animated graphics are accepted by most e-mail programs of your recipients; however,
some e-mail programs with specialized filters, firewalls or high security settings
may reject such animated graphics. This may result in the e-mail arriving without
the animated graphic file, or it could result in the entire e-mail being rejected
or sent to the recipient’s "junk mail" folder. Based on the Recipient’s security
settings, the animated graphic may arrive as an X that they will have to right click
on to download the animated graphic. Text-only based e-mail programs will not be
able to view the animated graphic.
Question: Why didn’t my recipient(s) receive my e-mail?
Answer:
Animated graphics and HTML e-mails are accepted by most e-mail programs of your
recipients; however, some e-mail programs with specialized filters, firewalls or
high security settings may reject such e-mails. This may result in the e-mail
arriving without the animated graphic file, or it could result in the entire e-mail
being rejected or sent to the recipient’s "junk mail" folder. Have recipient check
to be see if e-mail was forwarded to the recipients “Junk Mail’ folder.
Question: Will the recipient(s) of my e-mail be able to respond
directly back to me?
Answer:
Recipients of E-mails from SendMyLink will view you as the sender and if they select
"Reply" their return e-mail will be sent directly back to you.
Question: What if the recipient(s) of my e-mail have a text based
e-mail program or use a PDA (Palm, Blackberry, etc.) for their e-mail?
Answer:
Recipients of E-mails from SendMyLink using text based e-mail programs or PDAs will
see the text portions of the e-mail and the video tour link but will not see the animated graphic.
Question: How private are my e-mails? Will any of the information being
provided be released or used for outside purposes by SendMyLink.com?
Answer:
We use the information you provide about yourself or about others when evaluating the
Web site usage. We do not share this information with outside parties except in the
evaluation of such the Web site usage.
Question: How private are my attachments? This is private information.
Answer:
We give you the option to attach up to three files to your e-mail. SendMyLink.com
does not save or record attached files or their details.
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Learn More: Animated graphics are accepted by most e-mail programs of your recipients;
however, some e-mail programs with specialized filters, firewalls or high security
settings may reject such animated graphics. This may result in the e-mail arriving
without the animated graphic file, or it could result in the entire e-mail being
rejected or sent to the recipient’s "junk mail" folder.
If you are using this form to send an online video tour link to individuals with an
e-mail program that accepts text-only based e-mails, then you will want to select the
first option E-Mail Online Video Tour Link Only. Text-only based e-mail programs will
not be able to view the animated graphic.
Select E-Mail Both Online Video Tour Animated Graphic and Link if you know for sure the
recipients you are sending this e-mail to have an e-mail program that will accept e-mails
containing animation, such e-mail programs are Outlook, Hotmail, and others.
Frequently Asked Questions (FAQs)
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